- In an emergency
- Your appointment
- Your stay
- Having an anaesthetic
- Facilities
- A-Z of our services
- Choosing us
- Tell us what you think
- Reducing waiting times
- Advice and support
Patient Advice and Liaison Service (PALS)
Interpreters- Hearing difficulties
- Chaplaincy
- Know your rights
- Transport
- Our pledge to Patients, Visitors and Colleagues
- Our commitment to you
- Tell us what you think
- Getting to our hospitals
- How to contact us
- Your health
- Involving patients
- Protecting patients against infection
- No smoking
- Teaching and research
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offers on-the-spot advice for patients, their families and friends.
They can also help to resolve problems you might experience at our hospitals and aid communication with hospital staff.
Location
The main PALS office is based in the main reception at The Royal London Hospital. There is also a PALS office in the main reception at Barts.
Opening times
The Royal London Hospital PALS office is open Monday to Friday, 9.30am-5.30pm. Barts PALS office is open Monday, Tuesday, Wednesday and Friday, 10.30am-3pm. Both are wheelchair accessible.
Contact
You are welcome to drop in to discuss your concerns. However, if you are unable to visit the office in person, please ask a member of staff to contact them, or contact PALS direct on:
- Telephone 020 7943 1335
- Fax 020 7377 7361
- Minicom 020 7943 1350
- E-mail pals@bartsandthelondon.nhs.uk