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Facilities for patients and visitors at The Royal London Hospital  
 

Overnight accommodation
We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff if this accommodation would be suitable for you, or your relatives, at any stage of your treatment. The accommodation is in

  • James Hora Home provides accommodation for outpatients who would have difficulty travelling to and from hospital for daily treatment, as well as for relatives and carers of critical care patients. The home can accommodate up to 26 guests each night. Facilities include; 20 en-suite bedrooms (inc one disabled and five twin bedded rooms), a lift, large communal kitchen, refreshment room, two television lounges, a quiet room and laundry room. Please speak to a member of the ward / clinic staff about a referral to stay in James Hora Home.

James Hora Home is funded by a generous annual grant from the Marie Celeste Samaritan Society, the kind donations of guests and by Barts and The London NHS Trust.

Contact: James Hora Home, Horace Evans House, The Royal London Hospital, Ashfield Street, Whitechapel, London E1 2AZ. Tel 020 7377 7000 ext 2624 RLH. Opening times 8am - 8pm.

  • Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London Hospital for long stays. It is a 12-bedded house and includes a fully-equipped kitchen, seven bathrooms, a large shared living room, a playroom and a laundry room. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely on donations. Enquiries should be made via the House Manager on tel 020 7791 2604.

Chapel and prayer rooms
The chapel at The Royal London is on the ground floor of the main hospital and is open for patients and visitors who wish to pray or seek a quiet place. Services are held there regularly. There are also two Muslim prayer rooms with separate prayer and ablution facilities for men and women in the basement of the front building.

Chaplaincy 
Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff. If you would like to speak to a chaplain, you can contact them on tel 020 7377 7385 or ask a member of staff to phone them on your behalf. In an emergency, chaplains are available 24 hours a day via the Trust’s switchboard on tel 020 7377 7000. The chaplains have links with many faith communities and will always try to get an appropriate representative when asked to do so. The service is confidential and respectful.

Telephones
There are payphones and direct lines to taxi companies on the ground floor of the Outpatients Department and in the main entrance to the hospital.

Shops
In the main entrance to the hospital there is a newsagent, which sells toiletries, confectionary, newspapers, paperbacks and magazines. It’s open Monday to Friday (7am-9pm); Saturday (8am-6pm); and Sunday (8.30am-5.30pm). There is also a shop selling newspapers, sweets and toiletries in the foyer of the Outpatients Department in Stepney Way. Jumpers, fleeces, t-shirts, toy helicopters and other merchandise with the London Air Ambulance logo can be purchased in the charity’s shop located in the hospital’s main entrance. Proceeds from sales go to support the air ambulance.

Reception/information desks
You can find information desks in the main entrance of the hospital and in the reception area in the Outpatients Department.

Cash point
There is a cash point on the wall of the Medical College Student Union building, opposite the Outpatients Department in Stepney Way.

Post boxes
There are post boxes inside the main hospital entrance.

Restaurant and coffee shop
Restaurant and coffee shop: You can get a wide range of meals and snacks on the first floor of the hospital restaurant building, next to the NHS Walk-in Centre. The restaurant is open 7.30am-7.30pm, Monday to Friday. Weekend and bank holiday opening times vary. There is also a coffee shop in the Outpatients Department which sells hot drinks, toasted sandwiches and pastries. It is open 7am-4pm, Monday to Friday.

The Royal London Museum
The Museum has sections on the history of the hospital since its foundation in 1740, Joseph Merrick (the 'Elephant Man'), and former London Hospital nurses Edith Cavell and Eva Luckes. A new section on forensic medicine (sponsored by crime writer Patricia Cornwell) features original material on the Whitechapel ('Jack the Ripper'), Dr Crippen and Christie murders. There is also a permanent exhibition of artefacts and archives relating to the hospital and the history of healthcare in the East End. Works of art, surgical instruments, medical and nursing equipment, uniforms, medals, and written archives and printed books are included. More information >>