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For patients - your transport questions answered

Can the hospital provide transport?

Transport can be provided only if you are assessed by our transport assessment officers as being medically unable to make your own way to and from hospital and have no other means of travel. This will be reviewed each time you come to hospital. For more information, please call our Travel Shop on tel 020 7601 7966.

Can I get help with travel costs?

Possibly. If you are on a low income, you may be entitled to reclaim travel expenses for journeys by public transport (minimum price fares only and not taxis). We will need to see:

  • Proof that you are getting one or more of the following benefits: Income Support, Working Families Tax Credit, Disabled Persons Tax Credit, Pension Credit (guaranteed credit only), Income Based Job Seekers Allowance or a certificate of low income called an HC2 (AG2) or HC3 (AG3).
  • Proof that you attended your appointment. You’ll need to ask the clinic or ward staff to give you a signed travel claim form.
  • Proof of your travel costs (for example: bus, tube or train tickets, or petrol receipts). You will get your receipts back before you leave hospital.

Please take your documents to the relevant office:

  • The Royal London Hospital – Admissions Office, on the ground floor of the Main Building. It’s open Monday to Friday, 10.30am-4pm (tel 020 7377 7000 ext 3732).
  • Barts Hospital – the Fares Office on the ground floor of Outpatient Wing. It’s open Monday to Friday, 9am-4pm (tel 020 7601 7400).
  • The London Chest Hospital – Admissions Office, on the ground floor of the main building. It’s open Monday to Friday, 8.30am-5pm (tel 020 8983 2415).

Further travel information for any patients or visitors coming to our hospitals is available in the following leaflets. Download the leaflets here or for hard copies contact Georgina Thomas, Outpatient Services, georgina.thomas@bartsandthelondon.nhs.uk on tel 020 7377 7000 ext 2480 at The Royal London Hospital.

Useful transport websites

Transport for London offers an on-line Journey Planner: this allows you to plan your journey to and from The Royal London Hospital - www.tfl.gov.uk/journeyplanner

Transport Direct - offers information for door-to-door travel for both public transport and car journeys around Britain - www.transportdirect.info

National Rail Enquiries - for train times, links to operators' sites, ticket types and promotions call 08457 484950 or visit www.nationalrail.co.uk

Train Taxi - a guide to taxis serving all train, tram, metro and underground stations in Great Britain - www.traintaxi.co.uk