13. Press and public relations
The Trust provides a 24-hour media relations service, co-ordinated by the Trust’s Press Office. This provides a full and integrated service for both pro-active and reactive press relations, responding to queries from the media (local and national press, specialist journals, television and radio, etc.) and communicating about Trust developments and achievements. The service includes an on-call out-of-hours service.
There are a number of policies and protocols relating to media relations. These are underpinned by the need to protect patient confidentiality and ensure that individual staff members are protected from the risk of being misrepresented.
All enquiries from the media should be made through the Press Office and not through any individual members of staff. The Press Office can be contacted on 020 7480 4891/4843/4892. Contact details for out-of-hours and weekends, condition checks and filming requests are included on the Trust website.